RESOLVE DISPUTES ONLINE - FAIR, EFFICIENT, BINDING

A machine learning-based
digital negotiation platform

WHAT’S AT ISSUE?

A digital negotiation platform

where consumers find a fast and easy resolution

where both consumers and merchants are treated fairly and
where their privacy is respected

that neutralizes inequality of the parties

that provides merchants with a clear benefit from
participating in terms of increased reputation and cost
savings

with a system that is continuously learning and gets smarter
the more cases that are run through it

HOW IT WORKS?​

Meet at the negotiating table

All EU/EFTA online shops are obliged to provide on their
websites an easily accessible electronic link for consumers
to the ODR-platform. All it takes is the push of a button to
enter the platform.

Plug & Play

Our database contains the entire legislation relevant to
online shoppers in all EU/EFTA member states as well as
the specific GTC’s of the affiliated eCommerce companies. By
validating the current transaction data with the stored
metadata, the system accomplishes to automatically resolve
about 90% of the disputes.

Get a Mediator

If you get stuck in the trial, call in a mediator. We employ a large number of mediators in all European languages and for all areas of disputes.

THE PRODUCT

Use Case

Example eShopper vs. Merchant

TEAM

BD was founded in Switzerland in 2017 with the vision of empowering people to resolve all their disputes and conflicts autonomously – Fair, time- and cost-saving, binding.

Beat Schönmann

Founder, CEO/CFO

Jorge L. Sanchez

Co-Founder, CTO

Thomas Löhrer

Co-Founder, CMO/CIO

Philip D. Grech

Chief Scientist

Rolf W. Günter

Legal, Board of Directors

Ellen G. Czaika

System Design, Board of Directors

MEMBERSHIPS